When it comes to your product, guessing isn't good enough.

Get insights you can use now from a UX research agency you can trust.

Setup in 30 days

Practical, usable insights

A.I. ready and able

Small, reliable team of product-obsessed people

Bias is real. And making business decisions based on assumptions is risky and expensive. With more than 17 years working in product design, strategy, and engineering across every major industry, we’ve learned how to hyper-focus the user experience (UX) research process to get results and insights quickly—allowing clients to make decisions based on real evidence.
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We combine expertise from the Nielsen Norman Group, the University of Chicago’s behavioral economics courses, the School of Visual Arts UX training, and our years of first-hand experience to conduct a different kind of UX research: one that gets off the ground right away, versus the months of prep time you might be used to.

It's time to do UX research the right way: Maximum insights in minimum time.

Simple as

Deliverables designed to meet your goals

Simple as

Targeted Interviews

UX/UI Audits

Competitive Analysis

Survey Design

Benchmarking KPIs

Customer Insights

Usability Testing

User Journeys

UX/UI Audits

Competitive Analysis

Targeted Interviews

Benchmarking KPIs

Survey Design

Usability Testing

Customer Insights

User Journeys

Customer Insights

Usability Testing

Survey Design

Benchmarking KPIs

Targeted Interviews

Competitive Analysis

UX/UI Audits

User Journeys

Customer Insights

Usability Testing

Survey Design

Benchmarking KPIs

Targeted Interviews

Competitive Analysis

UX/UI Audits

For

Better Investment Decisions

Validating Customer Support Concerns

Increased Engagement

Improved Conversion Rates

Higher User Retention

Improved Customer Loyalty

Better Product Messaging

More Focused Product Roadmaps

Higher User Retention

A simplified process

Narrow the Focus

This is our targeted discovery phase. We start each project by understanding the landscape of the product, reviewing any existing research from your team, and getting to know your users. Then we’ll work together to define your research question/s, determine the relevant data needed, and make sure all stakeholders are on board.

Select Research Methods

Here’s where we synthesize everything we learned about the people interacting with your product or brand. After researching the methodologies that can fit our focus, we’ll choose an approach and define how much data we need for this specific research to be statistically relevant.

Test & Validate Findings

During the research phase, we’ll gather the relevant data, cull insights related to our research question, and share it in a format everyone can use. Then we’ll brainstorm experiments and tests that can tackle your challenges and ensure your teams are prioritizing the right work.

Take Action

This stage lets you put some of those experiments into the hands of real users to measure usage, sentiment, and ease. This includes things like design tweaks, AI-enabled updates, flow changes, clearer copy, or even new feature implementation.

Creating a sustainable cycle of “measure, test, iterate, repeat” is the goal. But you do have to start somewhere. With our ultra-effective user research, you’ll be exploring with purpose, not wandering aimlessly.

READ ABOUT HOW UXR INFORMED US ON WHAT NOT TO BUILD.

tktk

“Coalesce helped us refine our MVP and identify our initial user group so we could apply for (and win) a Google grant that greenlit the project.”

Lucas Grindley, EIC, Next City

Want to learn more?
‍Sign up for a free research consultation with our team.

Reach out with your product questions and we’ll set up a free 30-minute consultation reviewing your current approach to find out how your business can benefit from user research.

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"It doesn’t take a lot of lift to get a lot of benefit from UX research. You just have to get started."—Naomi Piercey, Partner, Strategist

When it comes to your product, guessing isn't good enough.

Get insights you can use now from a UX research agency you can trust.

Setup in 30 days

Practical, usable insights

A.I. ready and able

Small, reliable team of product-obsessed people

It's time to do UX research the right way: Maximum insights in minimum time.

Deliverables designed to meet your goals

Targeted Interviews

UX/UI Audits

Competitive Analysis

Survey Design

Benchmarking KPIs

Customer Insights

Usability Testing

User Journeys

UX/UI Audits

Competitive Analysis

Targeted Interviews

Benchmarking KPIs

Survey Design

Usability Testing

Customer Insights

User Journeys

Customer Insights

Usability Testing

Survey Design

Benchmarking KPIs

Targeted Interviews

Competitive Analysis

UX/UI Audits

User Journeys

Customer Insights

Usability Testing

Survey Design

Benchmarking KPIs

Targeted Interviews

Competitive Analysis

UX/UI Audits

Better Investment Decisions

Validating Customer Support Concerns

Increased Engagement

Improved Conversion Rates

Higher User Retention

Improved Customer Loyalty

Better Product Messaging

More Focused Product Roadmaps

Higher User Retention

A simplified process

Want to learn more? ‍Sign up for a free research consultation with our team.

Reach out with your product questions and we’ll set up a free 30-minute consultation reviewing your current approach to find out how your business can benefit from user research.

Want to learn more?
‍Sign up for a free research consultation with our team.